Q1: What is the difference between the Freesolo and Oval Guide chain guides?

A1: The Freesolo Chain Guide is designed for round chainrings, ensuring excellent chain retention during all conditions. The Oval Guide Chain Guide is specifically made for oval chainrings, maintaining chain alignment and tension throughout the pedal stroke.

Q2: How do I install the chain guides and crash plates?

A2: The installation process is straightforward. Chain guides and crash plates are mounted using the ISCG 05 standard, commonly found on modern frames. Detailed instructions are provided with each product.

Q3: Are the carbon handlebars suitable for downhill riding?

A3: Yes, the carbon handlebars are tested and certified for extreme riding conditions, including downhill, enduro, and freeride. They are lightweight yet durable, providing strength without compromising compliance.

Q4: What makes the One Piece Stem special?

A4: The One Piece Stem is CNC-milled from high-grade 7075 aluminum, offering maximum strength with minimal weight. Its sleek design eliminates unnecessary components, ensuring a clean look and reliable performance.

Q5: Do the crash plates come in different sizes and colors?

A5: Yes, crash plates are available in multiple sizes to accommodate various chainring setups. Additionally, they are offered in a range of colors to match your bike’s aesthetics.

Q6: Can I use 77designz chain guides with any bike frame?

A6: The chain guides are compatible with frames using the ISCG 05 mount standard. If your frame lacks ISCG mounts, you may need an adapter for proper installation.

Q7: Are 77designz components lightweight?

A7: Absolutely! 77designz focuses on creating high-performance components with minimal weight. For example, the Freesolo Chain Guide is one of the lightest on the market, and the One Piece Stem strikes an impressive balance between weight and durability.

Q8: Can I mix the crash plate with other chain guides?

A8: Yes, the crash plates are designed to work seamlessly with 77designz chain guides, but they can also be paired with other compatible guides using the ISCG 05 mount.

Q9: How durable are 77designz carbon handlebars?

A9: The carbon handlebars are rigorously tested to meet the highest safety standards. They are designed to absorb vibrations, enhancing comfort, while providing the durability required for aggressive riding styles.

Q10: Are spare parts available for 77designz products?

A10: Yes, spare parts are available for most products, including chain guide components, bolts, and replacement crash plates. This ensures that your setup can be easily maintained and repaired.

Q11: What riding styles are 77designz products made for?

A11: 77designz components are built for enduro, downhill, trail, and general mountain biking. The brand is focused on durability, lightweight design, and performance for demanding riders.

Q12: How do I choose the right chain guide size for my chainring?

A12: The chain guide size corresponds to your chainring’s tooth count. For example, the Freesolo fits chainrings up to 36T. Check the product specifications to select the correct size.

Q13: Can I use the carbon handlebars with any stem?

A13: Yes, the carbon handlebars are designed with a 35mm clamp diameter, making them compatible with most modern stems that use the same standard.

Q14: Do you offer warranty coverage for 77designz components?

A14: Yes, all 77designz components come with a warranty against manufacturing defects. The duration of the warranty depends on the product type but is typically 5 years.

Q15: Where are 77designz products manufactured?

A15: 77designz products are proudly designed and engineered in Germany, ensuring precision manufacturing and high-quality standards.

Q16: Are the One Piece Stem and carbon handlebars compatible with all bikes?

A16: The One Piece Stem is compatible with forks using a 35mm diameter handlebar clamp. Combined with the 77designz carbon handlebars, this setup fits most modern mountain bikes.

Q17: Can I upgrade my existing bike with 77designz components?

A17: Yes! 77designz components are designed to be compatible with a wide range of modern bike frames and parts, making upgrades simple and effective.

Q18: Are the chain guides easy to adjust?

A18: Yes, the chain guides offer toolless adjustments in most models, allowing you to fine-tune your setup quickly and efficiently.

Q19: Do you offer crash replacement programs for damaged components?

A19: Yes, 77designz offers a crash replacement program to ensure you can replace damaged components at a discounted rate.

Q20: What makes 77designz different from other component brands?

A20: 77designz combines German engineering with lightweight, innovative designs to create components that enhance performance and durability. The brand focuses on quality, reliability, and competitive pricing for all riders.

Q1: What shipping options are available?

A1: We offer standard and express shipping options worldwide. Delivery times and rates depend on the destination and shipping method selected at checkout.

Q2: How long does it take to ship my order?

A2: Orders are processed within 1-2 business days. Standard shipping within Europe takes approximately 3-7 business days, and express shipping takes 1-3 business days. International delivery times may vary.

Q3: Do you offer free shipping?

A3: Yes, we offer free standard shipping for orders above a certain value, which varies depending on your location.

Q4: Can I pick up my order from your warehouse?

A4: Yes, you can pick up your order directly from our warehouse in Münster. Simply select the Pick-Up option during checkout and wait for confirmation that your order is ready.

Q5: How can I track my order?

A5: Once your order has been shipped, you will receive an email with a tracking number to monitor your shipment.

Q6: Will I need to pay customs duties or import taxes?

A6: For international orders, customs duties and taxes may apply depending on the destination country. These charges are the responsibility of the customer.

Q7: What happens if my package is delayed or lost?

A7: If your package is delayed or lost, please contact our support team. We will work with the carrier to locate the shipment or arrange a replacement.

Q8: What should I do if my order arrives damaged?

A8: If your order arrives damaged, please take photos of the package and product, and contact our support team within 48 hours of delivery.

Q9: Can I change my shipping address after placing an order?

A9: If your order has not yet been shipped, we can update the shipping address. Contact us as soon as possible to make changes.

Q10: What shipping carriers do you use?

A10: We partner with trusted carriers like DHL and UPS to ensure reliable and timely delivery worldwide.