TERMS AND CONDITIONS OF SALE
77designz UG (haftungsbeschränkt) | Harkortstraße 6 | 48163 Münster | Germany
+49 251 93139859 | info@77designz.com | www.77designz.com
Thank you for your interest in our products! Below are the terms and conditions that apply to your purchase. They are here to explain your rights, and if you have any questions, you are always welcome to contact us—we are happy to help. We hope you enjoy your purchase!
General
These general terms and conditions (the “General Conditions”) apply when you (“Customer” or “you”) place an order from 77designz (“Company”, “us” or “we”) on 77designz.com or kavenz.com (the “Websites”).
We sell products to multiple jurisdictions, and these General Conditions are intended to be global. However, depending on the jurisdiction in which you live, mandatory local laws may apply. We respect such applicable laws, and nothing in these General Conditions shall be interpreted as limiting your statutory rights where mandatory law provides greater protection.
Orders
We accept your order when your payment has been successfully authorized by the payment provider or received by us; the purchase contract is concluded at that point. If payment is pending, your order is not yet confirmed. We will send an order confirmation. The subsequent shipping confirmation only tells you that we have dispatched the goods. If an exceptional stock or technical error prevents fulfilment, we will notify you promptly and refund any payment received without undue delay; your further statutory rights remain unaffected.
We may decline a purchase order for various reasons, for example if you provide incorrect personal data or have a record of non-payment.
You may withdraw your order until it has been shipped. We will refund any payment that you, or your payment provider, have made for the order.
If a product proves unavailable due to an exceptional stock error, we will inform you promptly and offer an available alternative where possible. You are free to decline an alternative. Any cancellation and refund will be handled in accordance with applicable law.
All products remain our property until full payment has been received.
Customer Information
You are responsible for ensuring that the personal data you provide to us is correct and complete.
You are responsible for all purchases made with your login details. Please ensure that your login details are kept secure and are not accessible to unauthorized persons. Notify us immediately if you suspect that someone has gained unauthorized access to your account.
Prices and Fees
The prices shown on the Websites apply to orders placed through the Websites. All prices are given in the currency stated and include VAT where applicable (depending on your location, VAT may not apply).
Unless otherwise stated, prices do not include payment or shipping fees; these are displayed separately.
Local charges—such as currency conversion costs, bank or credit card fees, sales tax, or customs duties—may apply depending on your location and local regulations. Such charges are at your expense and will not be refunded by us.
Special Offers
From time to time, we may offer more favorable conditions for specific products—such as an extended right of withdrawal or free returns. Such conditions are valid only for a limited period, until the products are sold out, and may be withdrawn by us at any time. Once withdrawn, these General Conditions apply without modification.
Shipping and Delivery
Products in stock are normally delivered within the number of working days shown on the Websites under “Shipping.” In case of delivery delays, we will inform you and continue to monitor the order. The order may be cancelled until it has been dispatched.
Right of Withdrawal
This right of withdrawal applies to consumers only. You may withdraw your order by notifying us within 30 days of receiving the ordered products. Your declaration must clearly state your decision to withdraw and identify the relevant order, contract or products. You may use our online withdrawal function, the model withdrawal form below, email or any other clear statement.
You must then return the withdrawn products to us at your expense without undue delay and no later than 14 days from the date of your withdrawal notification. Please package the products carefully and securely. The statutory allocation of risk during return shipment remains unaffected; original packaging is not required.
When a withdrawal is made, we will refund the price you paid for the withdrawn products, including any costs for standard shipping (i.e., the cheapest available method). We will not refund additional costs resulting from express shipping or similar premium choices.
We may deduct any depreciation in the value of the products if the depreciation results from handling beyond what is necessary to determine the products’ function or characteristics.
Shipping costs are refunded only if you withdraw the entire order, not if you cancel only part of it.
Refunds will be issued as soon as possible and no later than 14 days after your withdrawal notification. However, we may delay the refund until we have received the returned products or you provide proof that they have been sent (e.g., a delivery certificate). Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.
Your right of withdrawal does not apply to contracts that:
- relate to a service that has been fully performed, if you consented to the start of the service and acknowledged that withdrawal rights would be lost once the service was completed;
- relate to goods manufactured according to your specifications or clearly personalized.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To: 77designz UG (haftungsbeschränkt), Harkortstraße 6, 48163 Münster, Germany, email: info@77designz.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
________________________________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ______________________________
Address of consumer(s): ____________________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
(*) Delete as appropriate.
Warranty
Your statutory rights in the event of defective goods remain unaffected and can be exercised free of charge against us as the seller. Voluntary commercial guarantees apply only to products expressly identified on the relevant product page and under the applicable guarantee statement. Their duration, covered components and exclusions vary by product.
For each voluntary commercial guarantee, the relevant guarantee statement sets out the guarantor, duration, coverage, exclusions and claim procedure. Please refer to the statement on the product page and the warranty information at 77designz.com/warranty or kavenz.com/warranty, as applicable.
For products without an expressly stated voluntary commercial guarantee, including grips and textiles, the applicable statutory rights continue to apply. Products from other manufacturers may have their own commercial guarantee where expressly indicated; this does not affect your statutory rights against us as the seller.
Second Owner Policy
At 77designz, we value all our customers—including second owners. While we do not offer a dedicated second-owner warranty policy, second owners are eligible for our crash replacement program.
Crash Replacement Conditions
If a product is damaged in a crash, or if an applicable voluntary guarantee no longer covers it, we may voluntarily offer a replacement of the affected part at a 50% discount from its regular price. This can include an individual frame component, such as a seat stay, and may also be offered to second owners. Each offer is subject to our assessment and availability; there is no entitlement to a future crash replacement. A crash replacement does not renew or extend a voluntary guarantee on the original product. Statutory rights relating to a replacement part remain unaffected.
Crash replacement applies only when components have been installed and used in accordance with the assembly instructions.
Claiming a Warranty Case
If you wish to make a warranty claim, please send the product along with a written explanation to:
My Box
c/o 77designz
Harkortstraße 6
48163 Münster
Germany
We will assess the issue and take appropriate action based on the warranty coverage. This policy applies to both original and second-owner products.
Limitation of Liability
Except where mandatory law provides otherwise, our liability is limited to direct damages. We are under no circumstances liable for indirect damages such as loss of earnings.
Intellectual Property Rights
The Websites and their content, including trademarks, company and product names, images, graphics and designs, are owned by us or our licensors and protected by applicable intellectual property law. You may use this content only as permitted by law or with our prior written consent.
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Waiver
We reserve the right to correct any image or typographical errors on the Websites, including errors in product descriptions, technical specifications, prices, or stock information. We may correct such errors and update the Websites at any time.
Images on the Websites are for illustration purposes only and may not exactly represent the quantity, appearance, function, or origin of ordered products.
Changes to the General Conditions
We may change these General Conditions at any time. Updated conditions will be published on the Websites and take effect once you accept them (e.g., by placing a new order or continuing to use the Websites).
Governing Law and Disputes
In the event of a dispute, we strive to comply with decisions made by national consumer protection authorities.
Any dispute regarding the interpretation or application of these General Conditions shall be governed by the laws of the country or state where we conduct our business and shall be subject to the non-exclusive jurisdiction of the courts at our place of incorporation. “Non-exclusive jurisdiction” means that you may also bring a claim against us in another jurisdiction if permitted by mandatory law.
77designz – 2026-09-24